Refund and Returns Policy

Introduction

At CarzParts.com, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your order, we’re here to help. Please read our refund and return policy below for details on how to return products and receive a refund.

Returns

Eligibility

To be eligible for a return, your item must:

  • Be unused and in the same condition that you received it.
  • Be in the original packaging.
  • Have the receipt or proof of purchase.

Non-Returnable Items

Certain items are non-returnable, including:

  • Gift cards
  • Custom or special order items
  • Items marked as final sale

Return Process

  1. Request a Return: Contact our customer service team at support@carzparts.com or [your-phone-number] to request a return authorization. Please include your order number and the reason for the return.

  2. Return Authorization: Once your return request is approved, we will provide you with a return authorization number and instructions on how to send your item back to us.

  3. Shipping: You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

  4. Inspection and Approval: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your return.

Refunds

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.

Partial Refunds

In certain situations, only partial refunds are granted (if applicable):

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at support@carzparts.com or [your-phone-number] for further instructions.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at support@carzparts.com.

Contact Us

If you have any questions about our Refund and Return Policy, please contact us at:

CarzParts.com
Email: support@carzparts.com
Phone: (888) 496-4080
Address: 2101 W San Juan Ave, Phoenix, AZ 85015

Thank you for shopping at CarzParts.com. Your satisfaction is our priority.